Returns & Refunds


We value and appreciate the trust you place in and we want you to be 100% certain that you have made the right decision. However, we recognise that once in a while a mistake is made. In case you wish to cancel your order, you may do so at no charge if the order is cancelled prior to shipment. If the order is cancelled post shipment, you will be liable for shipping charges only.



There is nothing more important to us than your satisfaction. In case you are unhappy with your product, please let us know immediately and we will do our best to resolve the problem. We want our fanz to remain our Big Fanz for life.